Refund policy

RETURNS & REFUNDS

We build this stuff to take a beating, and we stand behind it. If something isn't right, we'll make it right. Here's exactly how returns, cancellations, and refunds work.

Order Cancellations
Need to cancel? Email us at support@crosslinkedcomponents.com as soon as you can. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped we can't cancel it, but you can send it back under the 30-day return policy below. Orders placed before 2:00 PM PT usually ship the same day, Monday through Saturday, so reach out quickly if you need to stop one.

30-Day Returns (change of mind or fitment)
You have 30 days from delivery to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase.

  1. Email support@crosslinkedcomponents.com with your order number and the reason for the return.
  2. We'll reply with return instructions and the address.
  3. Ship the item back. For change-of-mind and fitment returns, return shipping is the customer's responsibility.
  4. Once we receive and inspect it (within 2 business days), we'll approve the refund and issue it to your original payment method.

There's no restocking fee on returns sent back in original condition. Original shipping charges are not refunded on change-of-mind returns. Items sent back without first requesting a return won't be accepted.

Defective, Damaged, or Wrong Item
Inspect your order as soon as it shows up. If anything is defective, damaged in transit, or we sent the wrong part, email support@crosslinkedcomponents.com right away and include photos if you can. This one's on us:

  • We send you a prepaid return label, so you pay nothing to ship it back.
  • We replace the item or issue a full refund, including any original shipping you paid.
  • Refunds are issued within 2 business days of approval.

Defects that show up later, under normal riding, are covered by our Warranty and 100 Hour Guarantee. See the Warranty page for that.

Exchanges
Want a different fitment? The fastest way is to return the original item and place a new order for the one you need. No restocking fee on exchanges.

Refunds
Once we approve your refund, we issue it to your original payment method within 2 business days. From there it usually takes your bank or card company another 5 to 10 business days to post it. We'll email you when it goes out.

Non-Returnable Items
A few things we can't take back: gift cards, sale or clearance items, and custom or made-to-order parts. Not sure if your item qualifies? Just ask before you buy.

Questions
Email support@crosslinkedcomponents.com or call 530-319-5323, Monday through Friday, 9:00 AM to 5:00 PM PT. Real humans, and we actually ride.